Using this Manual

This online procedures manual replaces all previous procedures manuals, which should now be discarded.

For further details, please contact Laura Armstrong (Laura.Armstrong@durham.gov.uk).

This manual will be updated on a regular basis and a summary of the changes can be accessed via the 'Amendments' button on the Home page. You will also find the details of the next planned manual update in this section.

The procedures manual will next be updated in May 2026.

If you would like to suggest a change or addition to the procedures manual, contact Laura Armstrong (Laura.Armstrong@durham.gov.uk).

Click here to view details of updates made to this manual.

This manual contains a local resource section which can be accessed via the navigation bar. This library is populated and maintained locally. If there is a resource that you think should be added, contact Holli Meadows (Holli.Meadows@durham.gov.uk).

This library is populated and maintained locally and not by tri.x.

tri.x will not be responsible for content which is added into this area, and any concerns should be directed to the contact person with responsibility for the procedures.

The manual is accessed by readers who may find terms that they are not familiar with. Therefore, a glossary of definitions is available under the resource tab.

There is also a National Contacts resource populated with details of key national agencies and organisations likely to be relevant to procedure users.

Every effort has been made to ensure regulatory compliance. If you discover any errors or omissions, please alert your manager.

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Accessibility is regularly reviewed through internal assessments, automated testing tools, audits, and user feedback, with amendments evaluated on each release. tri.x supports modern browsers and assistive technologies and now includes a text-to-speech feature to further support users with visual impairments. Users are encouraged to report any accessibility issues so they can be triaged and addressed in future releases.

For more information, please see our Accessibility Statement.

The Manual is intended to be viewed online to ensure only the most up-to-date version of procedures is being used.

There will be times when hard copies of some of the chapters may be required for meetings etc. They should not be kept for any longer than necessary. Users are encouraged to develop the habit of consulting the online version in the first instance.

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If you would like the text to be larger, resize the text under the accessibility options, alternatively if you would also like the buttons and the rest of the layout to be enlarged you can use the zoom function within your browser.

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